ooh baby baby it's a wild world

another mother pissed me off real bad last night. I swear this is the first time I spoke so rudely to a parent! but I really don't give a fuck anymore man. so here's the scenario:

PISS-DOROTHY-OFF CASE #2

Not sure if you remembered case #1. but here's the link so you guys can refer, if you're interested. http://rockandcow.blogspot.com/2010/03/piss-dorothy-off-day.html

*** i shall not disclose their identity. i'll just call the parties involved MUM, OLDER SIS, YOUNGER SIS.

okay. so last night, a student came and pay tuition fees for both her's and her younger sister. total fees was $444.5o. the older sis signed up for our sunday revision classes, which is an additional $90 per session. she signed up for 3 sessions. so its a total of $270, plus regular tuition fees, = $714.50.

her mum gave her only $600.

WHICH is too little to pay for total fees (including revision fees) or too much to pay for regular tuition fees. so, if you were in my shoes, you'll prolly assume that the mum gave too little right? because the older sis alrd went for our revision classes, so we have to collect the revision fees from her.

I issued 3 different receipts for her. 1 for older sis, 1 for younger sis and 1 for revision classes. with an outstanding amount of $114.50 in the revision classes receipt.

10mins later, their mum called, and complain. note: this is the first phone call only.

mum: "I don't wish to pay for revision classes first, I wanna see if ~older sis~ need more revision classes, then we'll pay one lump sum together. I gave ~older sis~ $600 only because I don't wish to pay for revision fees what. people with common sense should know."

me: "oh but ~older sis~ alrd attended 2 revision classes so we have to collect the fees. she's suppose to attend last week's one, but she didn't come."

mum: "she's sick so she didn't come. anyway, your in-charge is suppose to feedback to me and let me know how's ~older sis~ performance so far. she didn't feedback to us, how we know?"

me: "errr, ok you gotta understand that my in-charge has alot of students to handle, and she can't possibly inform every student's parents of the students performance. maybe you can sms her and ask her."

mum: "what kinda customer service is this? I called you to inform you abt the feedback, and you ask me to sms her myself? girl, you know how to do things anot? wait til you're a parent, and have to fork out $1000+ for your child's tuition fees then you will know."

ok sidetrack alil, this mum here, keep saying she needs to see if she needs to send ~older sis~ for more revision classes. she said that if need to continue sending, she will need to pay $1080 for all revision classes. but the thing is, she haven't decide if she wanna continue letting ~older sis~ go for it. so she haven't pay the $1080, yet the she keep yakking about it.

ok let's continue...

me: "ok sorry I will ask my in-charge to get back to you."

mum: "yea thats the way, you know your centre tuition fees are actually quite high? other places charge $150 for 2 subjects, your there $150 for e-maths only."
me: "hmmmmm.........."

mum: "and also it's so hard to talk to your in-charge. we need to know how's ~older sis~ performance what, my daughter is still not 21, so she's not an adult yet. she can't make decisions for herself, we have to make for her."

I seriously rolled my eyes at this part.

anyway after 5mins of her repeating the same old thing, she said she'll send ~older sis~ down to pay the remaining outstanding fees. this mum here even taught me how to issue a receipt, WHAT THE HELL.

just before her daughter came, she called again. which is roughly the same convo in 1st phone call. I tell you, even her daughter can't stand her own mother. so I issued another receipt for outstanding amount, and ~older sis~ went home.

5mins after she went back home, irritating mum called again. which again, is roughly the same convo, but this time round, she added on saying my in-charge can't be reached. so hard to talk to her, worse than trying to talk to a prime minister.

anyway I've feedback to my in-charge alrd, and she told me she will email the mum. I told the mum this, and she was like..

mum: "EMAIL? Email also need to wait for a few days. I don't understand why issit to hard to talk to your in-charge. last sunday ~older sis~ told me revision classes cancelled, thats why she did'nt go for classes."
me: "no, classes as per normal."

note: in phone call #1, she ownself say ~older sis~ sick thats why didn't attend lesson. now give another reason?

mum: "-turns and scold ~older sis~, you see la, all this miscommunication happens because of what? because we can't talk to your incharge! everything rely on sms or email."

me: "yea she's very busy, no time to talk to her one. but she'll email you."

mum: "email again. i wonder what happen to those parents who can't read english, how they communicate to her?"

me: "my in-charge will convey the message to me, and I'll let these parents know."

mum: "so no other parents ever complained about this issue?"

me: "so far no, all very ok with the way she handle things."

I think I pissed her off quite badly too. but she's really ridiculous la! I bet she wanna complain long ago, just that she kept it in her heart, then complain everything at one go.

I'm just really unlucky to be working last night man. I hate dealing with this mum, think she has like OCD. everything must write according to her way.

don't think being an admin has no stress. try dealing with this kinda parent and you will know what I mean. you think only teachers have stress? teachers deal with the kids, we deal with their parents. which is worse? the kid may be naughty, rebellious. but at least at the end of the day, he will still listen (kinda?). we have to deal with the parents. some parents are nice, easy to handle. some parents? worse than their kids. you tell me la, stress anot?

urgh.